澳新银行营运服务(成都)有限公司招聘(2)

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　ANZ has been in China since 1986 and today has six branches and four sub-branches and an Operations Hub in Chengdu. Over the past two decades, ANZ has continued to expand its footprints and remains as one of Australia’s largest investors in China with successful partnerships with the Bank of Tianjin and the Shanghai Rural Commercial Bank.

　　As the only Australian bank with both local and foreign currency capabilities in Retail and Corporate banking in Mainland China, ANZ China is well-positioned to support its customers’ increasing financial needs and growing business opportunities across the country.

　　In 2013, ANZ China receives “A+” long-term issuer credit ratings by Standard & Poor’s (S&P). The Bank has established long-term relationships with community partners and non-government groups (NGOs) in Shanghai, Beijing, Guangzhou, Chongqing and Hangzhou and its priorities are in enhancing financial capability, responsible practices, urban sustainability as well as developing education and employment opportunities for young, underprivileged individuals.

　　The Credit Assessment Team Manager role will be responsible for the following duties, but not limited to:

　　Financial:

　　Manage cost ensuring effective unit cost control

　　Identify and improve efficiency and effectiveness within the teams

　　Work with the Operations Manager to establish and execute the strategic plan and direction for the team in Bangalore

　　Management of all business costs

　　Cost reduction

　　Customer:

　　Ensure that teams meet customer charter measures, including definitions, measures and controls

　　Ensure quality outcomes are delivered, in line with SLA’s, to maximise customer satisfaction

　　Stakeholder management

　　Process:

　　Ensure adherence to ANZ policies, processes and external regulatory/legislative requirements

　　Bring together multiple business functions, streamlining process and maximising customer experience

　　Identify and implement ongoing improvements to reduce operating costs

　　Suggest opportunities to improve process, based on customer input and innovations in designated area and share best practice with peer group

　　Implement standardisation of operations

　　Agree service standards required

　　People:

　　Manage turnover and engagement

　　Manage talent pipeline and leadership development

　　Support senior management to drive a performance management culture（更多见下一页）

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